Refund and Cancellation Policy

If you ask within 14 days of any charge, whether it is your first purchase or an automatic renewal, we will refund that charge in full. You do not need to give a reason.

• Email support@nestworth.com from the address on your account, with the word "refund" in the subject. That is the whole request.
• We confirm within 2 business days and refund to the original payment method within 10 business days of confirming. Your bank or card issuer may take a few more days to show it.
• A refunded plan returns to Free at once. Your figures stay in the account; only the paid capabilities stop.

If you delete your account within the 14 days, ask for the refund first: deleting the account cancels the subscription but does not, by itself, request a refund.

After 14 days from a charge, that charge is not refundable except where section 5 applies or the law requires it. You keep the paid plan until the end of the period you paid for. We do not give pro-rata refunds for the unused part of a period, and we do not refund because a feature was not used, because you found the Service unsuitable, or because you forgot to cancel before a renewal, other than through the 14-day promise above.

• You may cancel at any time. Cancelling stops the next renewal; it does not end the current period early, and it is not itself a refund request.
• To cancel, open Settings and choose Manage billing, then cancel the subscription; it ends at the end of the period you have paid for. If that is not available to you for any reason, email support@nestworth.com from the account address and we act on it within 2 business days and confirm by email.
• Plans renew automatically at the end of each period. We send a reminder to your account email before an annual renewal, so that you can cancel first if you wish.
• If we increase the price of your plan, we tell you at least 30 days before it applies, and you may cancel before then.

• The request is made outside the 14-day window and no statutory right applies.
• We reasonably believe the account is being used to obtain repeated refunds, to breach the Terms of Service, or fraudulently, for example by subscribing, exporting or generating reports at scale, and then requesting a refund, more than once.
• A chargeback has been raised for the same charge. If you dispute a charge with your card issuer instead of asking us, we will provide the issuer with our records; please contact us first, because the 14-day promise is faster than a dispute.

If a paid capability is unavailable or materially not as described for a significant part of a period, tell us. We will fix it, extend your period, or refund the affected part, whichever is fair. If we discontinue the Service or a paid capability, you receive a pro-rata refund for the unused part of the period.

This policy adds to your legal rights; it never takes them away. In particular:

• United Kingdom and EU: you have a 14-day right to cancel a distance contract for a service and to be refunded. By buying a plan you ask us to start providing it immediately; if you cancel within the 14 days, we honour the full refund above rather than a pro-rata one. You also have remedies where a service is not provided with reasonable care and skill or is not as described.
• Australia: the Australian Consumer Law guarantees apply. Where a failure is major you may cancel and obtain a refund; where it is not, we may offer a fix. Nothing here limits those guarantees.
• Singapore: the Consumer Protection (Fair Trading) Act applies to consumers.
• Elsewhere: any non-excludable consumer right in your country applies.

Refunds are made in the currency and for the amount charged, including any tax we collected. We do not compensate for exchange-rate movements or bank fees between the charge and the refund.

support@nestworth.com, with "refund" or "cancel" in the subject line.